xerilvano collects various types of information to provide you with our advanced financial analysis education services. We're transparent about what we gather and why we need it.

Personal Information You Provide

• Contact details including name, email address, and phone number when you enquire about our programs
• Educational background and professional experience during application processes
• Payment information when enrolling in our courses (processed securely through third-party providers)
• Learning preferences and goals to customise your educational experience
• Communication history including emails, chat messages, and support requests

Information We Collect Automatically

• Website usage data including pages visited, time spent, and navigation patterns
• Technical information such as IP address, browser type, and device characteristics
• Learning progress and engagement metrics within our educational platform
• Cookies and similar tracking technologies for site functionality and analytics

Your personal information helps us deliver exceptional educational experiences tailored to your learning goals. Here's exactly how we use the data you share with us:

Educational Service Delivery

• Providing access to course materials, video content, and interactive learning tools
• Tracking your progress through modules and providing personalised feedback
• Scheduling one-on-one sessions with instructors and sending course reminders
• Issuing certificates and maintaining records of your achievements

Communication and Support

• Responding to your enquiries and providing technical assistance
• Sending important updates about your enrolled courses or program changes
• Sharing relevant educational content and industry insights via email newsletters
• Notifying you about new programs that align with your stated interests

Service Improvement

We analyse usage patterns and feedback to enhance our teaching methods, update course content, and develop new programs that better serve our students' needs.

xerilvano takes data sharing seriously. We don't sell your personal information to third parties, and we only share data when necessary for service delivery or legal compliance.

Service Providers

We work with trusted third-party providers who help us deliver our educational services:

• Payment processors for secure transaction handling (all PCI DSS compliant)
• Email service providers for course communications and newsletters
• Learning management system providers for course hosting and delivery
• Analytics providers to understand website usage and improve user experience

Legal Requirements

We may disclose your information when required by Australian law, court orders, or to protect the rights and safety of xerilvano, our students, or others. This includes cooperation with law enforcement when legally obligated.

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, or disclosure.

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments of our systems
• Access controls ensuring only authorised personnel can view personal data
• Secure backup systems with encryption for data recovery purposes
• Multi-factor authentication for all administrative accounts

Data Location

Your personal information is primarily stored on servers located within Australia. When we use international service providers, we ensure they meet Australian privacy standards and have appropriate data transfer agreements in place.

Under the Australian Privacy Principles, you have several rights regarding your personal information. We're committed to honouring these rights promptly and transparently.

Access and Correction

• Request access to all personal information we hold about you
• Ask us to correct any inaccurate or outdated information
• Receive a copy of your data in a commonly used electronic format
• Update your communication preferences at any time

Deletion and Restriction

• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests

How to Exercise Your Rights

To exercise any of these rights, simply contact us using the details provided in the Contact section below. We'll respond to your request within 30 days and verify your identity before proceeding with any changes to your data.

We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our website. You have control over how these technologies are used.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, including secure login and form submission
• Performance Cookies: Help us understand which pages are most visited and how users navigate our site
• Functional Cookies: Remember your preferences and provide personalised features
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

Managing Your Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience. Most browsers allow you to:

• View and delete existing cookies
• Block all or specific types of cookies
• Set preferences for future cookie acceptance
• Receive notifications when cookies are being set

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, meet legal requirements, and provide ongoing support for your educational journey.

Retention Periods

• Student Records: Maintained for 7 years after course completion to support alumni services and verify qualifications
• Marketing Data: Deleted within 5 years of last interaction unless you remain an active subscriber
• Financial Records: Kept for 7 years to comply with Australian taxation requirements
• Support Communications: Retained for 3 years to maintain service quality and resolve ongoing issues

Secure Deletion Process

When retention periods expire, we securely delete your personal information using industry-standard data destruction methods. This includes overwriting digital storage media and physically destroying any paper records containing personal information.

Our website and course materials may contain links to external websites, including financial news sources, regulatory bodies, and educational resources. This privacy policy applies only to xerilvano's website and services.

External Website Disclaimer

When you click on links to other websites, you'll be subject to their privacy policies and terms of use. We recommend reviewing these policies before sharing personal information on third-party sites.

• We don't control the privacy practices of external websites
• Third-party sites may collect different types of information
• External sites may use different cookie and tracking technologies
• We're not responsible for third-party data handling practices

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We're committed to keeping you informed about how we protect your privacy.

Notification Process

• Material changes will be communicated via email to all active users
• Updates will be posted prominently on our website with revision dates
• Significant policy changes may require your renewed consent
• You'll have 30 days to review changes before they take effect

We encourage you to review this policy periodically to stay informed about how we're protecting your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.